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Press releases View all 19 hits

Commercial & RoomIt Leadership Team Appointments

Commercial & RoomIt Leadership Team Appointments

Press releases   •   Sep 21, 2020 14:00 GMT

Minneapolis, 21 September, 2020: CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces the strategic aims and leadership team for its newly created Commercial & RoomIt business unit.

CWT to upgrade customer experience with Concur® Travel

Press releases   •   May 28, 2020 06:47 GMT

​Minneapolis, 28 May 2020: CWT, the B2B4E travel management platform, today announces an expanded integration with Concur Travel, the leading brand for expense, invoice, and travel management solutions. CWT clients using Concur Travel may select RoomIt by CWT™, the hotel distribution division of CWT, as their exclusive source of hotel content.

Business Travelers Sentiment Remains Strong with Most Frequent Travelers Wanting Even More Travel

Business Travelers Sentiment Remains Strong with Most Frequent Travelers Wanting Even More Travel

Press releases   •   Nov 13, 2019 17:19 GMT

Business travelers remain optimistic and sentiment remains strong despite economic headwinds in some parts of the world. Senior-level business travelers including senior/executive management (74%) and directors (77%) agree the health of the economy is excellent, according to the second wave of research out today from the GBTA Business Traveler Sentiment Index™ in partnership with RoomIt by CWT™.

RoomIt by CWT Further Bolsters Customer Experience and Product Innovation Strategy with Two Key Appointments

RoomIt by CWT Further Bolsters Customer Experience and Product Innovation Strategy with Two Key Appointments

Press releases   •   Oct 31, 2019 12:00 GMT

RoomIt by CWT™, the global hotel distribution division of CWT (the B2B4E travel management platform), announces the appointments of Jeff Zidell as Senior Vice President and Customer Experience Officer, and Ellen Zfaney, as Vice President, Supply Strategy and Innovation.

Blog posts View all 29 hits

​Reimagining Customer Engagement: The importance of taking care of your client´s hotel content

​Reimagining Customer Engagement: The importance of taking care of your client´s hotel content

Blog posts   •   Apr 16, 2021 09:23 GMT

According to a 2020 study by investpro.com, the likelihood of selling to an existing customer is 60-70%, while the probability of selling to a new customer is 5%-20%. So if growth is a primary corporate goal, then retaining clients is key. And what better way to achieve retention and loyalty than by raising the customer service bar and upgrading customer experience?

​Data with Destiny: 2021 hotel sourcing can be a gamble unless you put your chips on analytics

​Data with Destiny: 2021 hotel sourcing can be a gamble unless you put your chips on analytics

Blog posts   •   Mar 17, 2021 13:46 GMT

The rapid rollout of vaccines in key markets could unleash demand for business travel this year. Nevertheless, hotel rates are expected to fluctuate like a lottery machine and some of the effects of a yearlong strain on the resources of hoteliers and corporates alike, are only being felt now. With uncertainty ahead, it’s no wonder that hotel sourcing can feel like a game of roulette.

 Rooms for Improvement: 3 ways to approach hotel sourcing in 2021

Rooms for Improvement: 3 ways to approach hotel sourcing in 2021

Blog posts   •   Jan 15, 2021 08:57 GMT

​The crystal ball of 2021 is a little cloudier than many travel buyers would have hoped at the start of the year but with the vaccine rolling out and the hard slog mostly behind us, there’s reason to anticipate a major uptick from 2020 levels, when our industry was operating at about 20% of its usual volume.

5 ways your next hotel stay might be different

5 ways your next hotel stay might be different

Blog posts   •   Jul 16, 2020 07:00 GMT

As hotels gradually reopen their doors to guests around the world, we can expect some big changes to the guest experience. For one, health and safety measures have taken top priority, with many hoteliers launching new initiatives to step up their hygiene game and ready themselves for when it’s safe to travel again.

Events 1 hit

GBTA Conference 2018 - Berlin

GBTA Conference 2018 - Berlin

Events   •   Nov 12, 2018 22:12 GMT

GBTA Conference 2018 – Berlin is in partnership with VDR and will showcase exhibiting companies from around the world at Europe’s largest business travel conference.CWT is participating in a number of education sessions, including:November 27 | Tuesday4:15-4:45pm:  Clever ways of keeping your travellers from going off-piste      Every company has hard-to-love travelers: the "Fearless" Traveler,...

Nov 27Nov 29

Estrel Congress Center | Berlin