Great Expectations: How to prepare your travelers for their first hotel stay
In countries around the world, millions of people – now fully-vaxxed and relaxed - are emerging from the stagnation of lockdown, and booking hotel rooms with a 'Roaring Twenties’ fervor. The U.S hotel industry recorded its best performance in 62 weeks at the end of May. Global occupancy reached 46% in April 2021 compared to 13% the year before.
CWT launches Intelligent Display – an intuitive new hotel search by RoomIt
CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces the global roll-out of Intelligent Display, a powerful new addition to the hotel platform of RoomIt, its global hotel distribution division.
CWT granted accommodation patent by the United States Patent and Trademark Office
CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, has been granted a patent by the United States Patent and Trademark Office (USTPO), in order to better refine and align accommodation options to business trip parameters.
Reimagining Customer Engagement: The importance of taking care of your client´s hotel content
According to a 2020 study by investpro.com, the likelihood of selling to an existing customer is 60-70%, while the probability of selling to a new customer is 5%-20%. So if growth is a primary corporate goal, then retaining clients is key. And what better way to achieve retention and loyalty than by raising the customer service bar and upgrading customer experience?
Data with Destiny: 2021 hotel sourcing can be a gamble unless you put your chips on analytics
The rapid rollout of vaccines in key markets could unleash demand for business travel this year. Nevertheless, hotel rates are expected to fluctuate like a lottery machine and some of the effects of a yearlong strain on the resources of hoteliers and corporates alike, are only being felt now. With uncertainty ahead, it’s no wonder that hotel sourcing can feel like a game of roulette.
Rooms for Improvement: 3 ways to approach hotel sourcing in 2021
The crystal ball of 2021 is a little cloudier than many travel buyers would have hoped at the start of the year but with the vaccine rolling out and the hard slog mostly behind us, there’s reason to anticipate a major uptick from 2020 levels, when our industry was operating at about 20% of its usual volume.
Commercial & RoomIt Leadership Team Appointments
Minneapolis, 21 September, 2020: CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, today announces the strategic aims and leadership team for its newly created Commercial & RoomIt business unit.
5 ways your next hotel stay might be different
As hotels gradually reopen their doors to guests around the world, we can expect some big changes to the guest experience. For one, health and safety measures have taken top priority, with many hoteliers launching new initiatives to step up their hygiene game and ready themselves for when it’s safe to travel again.
CWT to upgrade customer experience with Concur® Travel
Minneapolis, 28 May 2020: CWT, the B2B4E travel management platform, today announces an expanded integration with Concur Travel, the leading brand for expense, invoice, and travel management solutions. CWT clients using Concur Travel may select RoomIt by CWT™, the hotel distribution division of CWT, as their exclusive source of hotel content.
Plugged In: What do business travelers expect from their tech?
The most recent iteration of the GBTA Traveler Sentiment Index yielded more positive results. The latest release also yielded some interesting findings on technology. While talk of technology in business travel tends to dwell on the future, our study found that traveler sentiment today is still greatly influenced by technologies we all take for granted.
Business Travelers Sentiment Remains Strong with Most Frequent Travelers Wanting Even More Travel
Business travelers remain optimistic and sentiment remains strong despite economic headwinds in some parts of the world. Senior-level business travelers including senior/executive management (74%) and directors (77%) agree the health of the economy is excellent, according to the second wave of research out today from the GBTA Business Traveler Sentiment Index™ in partnership with RoomIt by CWT™.
RoomIt by CWT Further Bolsters Customer Experience and Product Innovation Strategy with Two Key Appointments
RoomIt by CWT™, the global hotel distribution division of CWT (the B2B4E travel management platform), announces the appointments of Jeff Zidell as Senior Vice President and Customer Experience Officer, and Ellen Zfaney, as Vice President, Supply Strategy and Innovation.