Blog posts • May 05, 2021 09:15 GMT
Travel managers play a critical role in managing and recovering unused tickets for their company. But never before have they had to manage such a high volume of unused tickets as over the past year.
Blog posts • Apr 30, 2021 16:37 GMT
After the immense challenges that plagued the travel industry in 2020 and a first quarter of 2021 that saw pockets of growth and vaccine successes, we still need to map a way forward and navigate this brave new world. With that in mind, we look to a few of our recent experts and podcast guests on CWT’s Business Travel on The Fly for insight on enduring trends.
Blog posts • Apr 29, 2021 08:09 GMT
The Covid-19 pandemic meant that millions of children around the world had to make an instant switch to remote schooling for significant parts of last year, triggering the largest disruption of education systems in recent history. As not all families had sufficient devices to accommodate remote learning, it highlighted the digital divide like never before.
Blog posts • Apr 22, 2021 13:00 GMT
There’s no denying virtual meetings have their advantages. You can circumvent travel restrictions and social distancing requirements, save money and create a smaller carbon footprint – all while sitting in your pajamas.
Blog posts • Apr 20, 2021 12:36 GMT
The Covid-19 pandemic has created an emphasis on personal reflection and re-evaluation. Behavioral scientists talk about a shift towards authenticity and of congruence of personal values, actions, and work environment.
Blog posts • Apr 16, 2021 09:23 GMT
According to a 2020 study by investpro.com, the likelihood of selling to an existing customer is 60-70%, while the probability of selling to a new customer is 5%-20%. So if growth is a primary corporate goal, then retaining clients is key. And what better way to achieve retention and loyalty than by raising the customer service bar and upgrading customer experience?
Blog posts • Apr 14, 2021 08:21 GMT
The SMM Wheel, created by the Global Business Travel Association's (GBTA) Meetings & Events Committee, represents the best-in-class standard for managing an enterprise-wide meetings and events program. While the wheel's 11 components are essential to building an effective SMM program, there is a question that remains: can these components alone help you reach your goals?
Blog posts • Apr 09, 2021 14:03 GMT
Call it a workation, a woliday or anything you like, the pandemic has led to a rise in popularity in trips that combine work and pleasure, with 74% of remote workers saying they’d consider it, according to research company, Axios.
Blog posts • Apr 08, 2021 12:53 GMT
The pandemic has impacted the corporate travel programs of almost every industry across the globe. The Life Science industry - comprising pharmaceuticals, biotechnology, medical devices, and biomedical technologies companies – will be more in the spotlight than ever in 2021 as we continue to navigate the first major global pandemic of this scale since the emergence of modern life sciences.
Blog posts • Mar 31, 2021 08:00 GMT
Situated at the top of the Valle del Boite, the Northern Italian resort of Cortina is blessed with 360-degree views of the Dolomites. In February 2021, the alpine town played host to the FIS Alpine Ski Championships, one of the first competitive winter sports events to take place this year.
Blog posts • Mar 24, 2021 11:04 GMT
The onboarding process can be a headache for clients. With strict deadlines to meet, technical solutions to communicate, and stakeholder expectations to manage, the implementation process can feel like an impossible task before it has even begun.
Blog posts • Mar 22, 2021 11:33 GMT
Almost every day I deal with a neologism, while sometimes I have to engage with a prelogism, and, occasionally, if I am especially lucky, I attend the birth of a protologism. What am I? This isn’t actually a riddle, and I am not a doctor (well, I am a spin doctor, but that actually has nothing to do with it.)
Blog posts • Mar 19, 2021 10:40 GMT
Travel restrictions have led to a boom in virtual and hybrid events, and by all accounts, they’re here to stay. Sure, nothing beats face-to-face, but online events can succeed just as well, providing event professionals are resourceful and creative in their execution.
Blog posts • Mar 18, 2021 11:23 GMT
The terms B2B (business to business) and B2C (business to consumer) are commonly used to talk about how a product or solution is brought to market. Having spent my career in B2B, I was intrigued - and a bit skeptical - by CWT’s B2B4E concept. I wrongly assumed it was merely a marketing tagline.
Blog posts • Mar 17, 2021 13:46 GMT
The rapid rollout of vaccines in key markets could unleash demand for business travel this year. Nevertheless, hotel rates are expected to fluctuate like a lottery machine and some of the effects of a yearlong strain on the resources of hoteliers and corporates alike, are only being felt now. With uncertainty ahead, it’s no wonder that hotel sourcing can feel like a game of roulette.
Blog posts • Mar 11, 2021 09:14 GMT
In the wise words of Albert Einstein, “whoever is careless with the truth in small matters cannot be trusted in important affairs." Being truthful is a cornerstone to integrity, but the trait is more than this – it’s doing the right thing consistently, dealing fairly and ethically across the board, taking responsibility, and being accountable for how we act and what we say.
Blog posts • Mar 10, 2021 11:07 GMT
CARING: 关心 guānxīn / 关爱 guānài A word with a kaleidoscope of meaning, to different individuals, in different situations. We have so many words that encapsulate the essence of caring including empathy, active listening, and being present.
Blog posts • Mar 09, 2021 10:18 GMT
As a matter of personal interest, I recently spoke with a number of senior men and women business leaders to understand the key traits of “successful” corporate women, based on their first-hand experience of working with such women. It was intriguing (though not surprising) that most of them converged on the High Emotional Quotient of these women leaders.
Blog posts • Mar 08, 2021 09:02 GMT
My grandmother always used to say that you could change someone’s day with just one kind word, and the concept of that power has remained with me at the heart of my life. It may even be inspiration behind my career in communications and my being a quodophile (someone who loves, collects and is inspired by quotes).